Refund & Cancellation Policy

1. Transparency & Pricing

CORONET DIGISIGN PRIVATE LIMITED is committed to providing full transparency regarding our products and services. Please note that product prices may change at any time due to market fluctuations. Refunds or returns based on price changes are not permitted.

2. Refund, Return, or Replacement Policy

Generally, we do not accept requests for refunds, returns, replacements, or repairs under any circumstances. All sales are final. Please review product details and our policies carefully before making a purchase.

Special Case:
If the delivered product is defective or a wrong item is sent, the customer must notify us via email (info@dginfotechservices.com) within 7 days of delivery. Our team will review your complaint within 3-7 working days and notify you. If the complaint is found valid, a partial refund of 1% of the total order value or up to ₹5000 (whichever is lower) may be provided. This refund is at the sole discretion of the company.

3. Refund/Cancellation Inquiry Process

• Customers must contact us via email within 7 days of delivery for any complaints.
• Our team will review your complaint within 3-7 working days and notify you.
• All customer queries and complaints are recorded for accountability and future reference.
• In normal circumstances, refunds, replacements, or repairs are not provided.
• If dissatisfied, customers may escalate the issue to senior management (at our discretion).

4. Courier Delivery & Insurance

• If you require insurance for your order during courier delivery, you must request it at the time of placing the order and bear the insurance cost.
• If insurance is not requested, we do not insure the goods sent via courier.
• In such cases, CORONET DIGISIGN PRIVATE LIMITED is not responsible for any loss, damage, or non-delivery. Customers must resolve such issues directly with the courier company.

5. Dispute Resolution

• Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
• The final decision-making authority in any dispute related to this policy shall rest solely with CORONET DIGISIGN PRIVATE LIMITED.

6. Legal Compliance

This policy does not affect consumer rights available under applicable laws. If any law grants additional rights to the consumer, those rights will prevail over this policy.

7. Contact Us

If you have any questions regarding this policy or wish to file a complaint, please contact us within 7 days of purchase:
Email: info@dginfotechservices.com
Phone: 9227672550